Whonne Beavers

I am Whonne Beavers

---

I am an articulate management professional with significant success creating strategic initiatives, application development, and enterprise level service delivery to exceed customer service expectations in manufacturing, financial, government, healthcare, 24/7 call-center, help-desk, E-Discovery, and engineering operations. Primary focus includes multimillion-dollar P&L, cost reductions through effective use of tools, organization, training, and automation, to effectively execute performance goals/objectives for customer retention/growth:

President at Legends of Hutto Homeowners Association

2010 - 2011

President at Legends of Hutto Homeowners Association

2010 - 2011

Manager at Sears Holdings Corporation

2009 - 2010

Manager at Sears Holdings Corporation

2009 - 2010

Network Security at Rackspace Managed Hosting

May 2008 - 2009

Network Security at Rackspace Managed Hosting

May 2008 - 2009

Production Manager at RenewData Corp

December 2005 - December 2007

Production Manager at RenewData Corp

December 2005 - December 2007

Account Services at Nextel

September 2003 - December 2005

Account Services at Nextel

September 2003 - December 2005

Consultant at Cisco Systems

June 2003 - December 2003

Consultant at Cisco Systems

June 2003 - December 2003

Operations Manager at Netsolve

1999 - May 2003

:Plan, direct, implement, and oversaw all corporate operational procedures, internal projects, and resource allocation. Worked with department heads to ensure all corporate activities are aligned with overall corporate objectives. Work within the means of the company and its available resources to establish the optimal strategies for success. Acted as a liaison in order to solve escalated issues. Distribute information and ensure effective communication while maintaining a clear communication of process and procedures pertaining to deliverables. Managed team performance to departmental targets including productivity, quality, and customer satisfaction goal. Managed Call Center supporting inbound/outbound in a 24/7/365 environment.

Operations Manager at Netsolve

1999 - May 2003

:Plan, direct, implement, and oversaw all corporate operational procedures, internal projects, and resource allocation. Worked with department heads to ensure all corporate activities are aligned with overall corporate objectives. Work within the means of the company and its available resources to establish the optimal strategies for success. Acted as a liaison in order to solve escalated issues. Distribute information and ensure effective communication while maintaining a clear communication of process and procedures pertaining to deliverables. Managed team performance to departmental targets including productivity, quality, and customer satisfaction goal. Managed Call Center supporting inbound/outbound in a 24/7/365 environment.

Customer Engineer/ Network Manager at Novell

March 1998 - November 1999

Supervised the Engineering team (25 Network Engineers) in supporting 4000 users and 126 Novell network servers, 40 Windows NTservers, 16 CITRIX Servers and 40 Sybase/Oracle servers. Prepared and provided government with monthly status reports of operations to include, positive enhancements as well and issues, resolutions, and mitigation recommendations. Prepared and gave technical, management presentations and training to government and contactor staff. Prepared, monitored and managed project plans insuring projects were completed in a time and cost effective manner. Provided project supervision and technical support to engineers and technicians * Provided Management/technical guidance in the migration of Netware 4.11 to Netware 5.X. * Maintained a cost efficient operation keep all cost with in allocated budget * Oversaw efforts to assure technical compliance, maintain, troubleshoot and repair all equipment and production servers.

Customer Engineer/ Network Manager at Novell

March 1998 - November 1999

Supervised the Engineering team (25 Network Engineers) in supporting 4000 users and 126 Novell network servers, 40 Windows NTservers, 16 CITRIX Servers and 40 Sybase/Oracle servers. Prepared and provided government with monthly status reports of operations to include, positive enhancements as well and issues, resolutions, and mitigation recommendations. Prepared and gave technical, management presentations and training to government and contactor staff. Prepared, monitored and managed project plans insuring projects were completed in a time and cost effective manner. Provided project supervision and technical support to engineers and technicians * Provided Management/technical guidance in the migration of Netware 4.11 to Netware 5.X. * Maintained a cost efficient operation keep all cost with in allocated budget * Oversaw efforts to assure technical compliance, maintain, troubleshoot and repair all equipment and production servers.

Manager at Powerhouse Management

2010

Manager at Powerhouse Management

2010

Prairie View A&M University

1995 – 2000

EE

University of Phoenix

Master of Business Administration (MBA)